Regulamin

TERMS AND CONDITIONS OF THE ONLINE STORE AND NEWSLETTER

§ 1. Preliminary Provisions

  1. These Terms and Conditions define the terms of agreements relating to the provision of physical products and digital content in the form of a Newsletter, in particular the rights and obligations of the parties to the Agreement, i.e. the Seller and the Customer or Newsletter Subscriber.
  2. Each Customer and Newsletter Subscriber is required to read and accept these Terms and Conditions before entering into an Agreement with the Seller.

§ 2. Definitions

The terms used in these Terms and Conditions shall be understood as follows:

  1. Seller – Sanprobi Sp. z o.o. Sp. k., with its registered office in Szczecin, ul. Kurza Stopka 5/c, 70-535 Szczecin, entered into the Register of Entrepreneurs maintained by the District Court in Szczecin, 13th Commercial Division of the National Court Register under KRS number: 0000311462, NIP: 8513070719, REGON: 810997680.
  2. Customer – a natural person with full legal capacity, a legal person, or an organisational unit without legal personality but having legal capacity, who uses the services and functionalities of the Website, in particular by making purchases through the Online Store.
  3. Consumer – a natural person making a purchase via the Website for purposes not directly related to their business or professional activity.
  4. Entrepreneur with consumer rights – a natural person making a purchase directly related to their business activity, where it follows from the content of the Agreement that the purchase is not of a professional nature for that person, particularly in light of the business activity registered in the Central Registration and Information on Business (CEIDG).
  5. User – a natural person who subscribes to the Newsletter, thereby entering into an Agreement with the Seller for its provision.
  6. Website – the online service operated by the Seller, available at: www.akkermansia.pl.
  7. Store – the online store operated by the Seller at the internet address www.akkermansia.pl.
  8. Product – a physical item available in the Store’s assortment that is the subject of the Agreement between the Customer and the Seller.
  9. Newsletter – digital content delivered to individuals who have subscribed using the subscription form available on the Website.
  10. Digital Environment – computer hardware, software, and network connections used by the Consumer to access or use digital content or digital services.
  11. Basket – a software component of the Store where the Products selected by the Customer for purchase are displayed, and where it is possible to determine and modify the details of the Order.
  12. Order Form – a form available in the Store that enables the placement of an Order, in particular by adding Products to the electronic Basket and specifying the terms of the distance Agreement, including the method of delivery and payment.
  13. Subscription Form – a form available on the Website that enables the conclusion of an Agreement for the delivery of the Newsletter.
  14. Registration Form – a form available in the Store that enables the creation of an Account.
  15. Account – an account in the Store that the Customer may (but is not required to) create, in which the data provided by the Customer and information about Orders placed by the Customer are stored.
  16. Order – a declaration of intent made by the Customer via the Order Form, aimed directly at concluding an Agreement.
  17. Payment Operator – the Tpay payment system operated by the company Krajowy Integrator Płatności S.A., with its registered office at Plac Andersa 3, 17th floor, 61-894 Poznań, Poland, entered into the Register of Entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under number KRS: 0000412357, NIP: 7773061579, REGON: 300878437, with fully paid-up share capital of PLN 5,494,980.
  18. Agreement – a distance contract concluded with the Customer within an organised system of concluding distance agreements (Store or Subscription Form on the Website), without the simultaneous physical presence of the parties, using one or more means of distance communication until the conclusion of the Agreement.
  19. Terms and Conditions – these Terms and Conditions.

§ 3. Contact with the Store

  1. The Customer may contact the Seller in particular: a. via email at: kontakt@akkermansia.pl, b. in writing to the address: Sanprobi Sp. z o.o. Sp. k., ul. Kurza Stopka 5/c, 70-535 Szczecin, Poland, c. by telephone at: +48 91 812 38 04, available on working days between 8:00 a.m. and 4:00 p.m. (CET).
  2. The Seller’s bank account number: 69 1240 3927 1111 0010 9873 0448.

§ 4. Customer's Digital Environment

  1. To use the Website and the Store, including browsing the Seller’s product range, placing Orders, and subscribing to the Newsletter, the following are required:
    a. an end device with Internet access, an operating system, and a web browser enabling access to websites,
    b. software for viewing PDF, Word, and Excel files,
    c. an active email address.
  2. The Seller undertakes technical and organisational measures to ensure secure access to the Website and the Store for the Customer, in particular by preventing unauthorised access to and modification of personal data.
  3. The Customer is prohibited from providing any unlawful content.
  4. The Seller reserves the right to temporary technical downtime in the operation of the Website, including the Store, when necessary for scheduled or ongoing maintenance of the server and software. In the event of planned maintenance, Customers will be clearly informed via the Website.
  5. To the fullest extent permitted by law, the Seller shall not be held liable for any disruptions, including interruptions in the functioning of the Website, caused by force majeure, unauthorised actions of third parties, or incompatibility with the Customer’s computer equipment or software.

§ 5. Newsletter and Free Digital Services

  1. Through the Website and the Store, the Seller provides paid Products as well as free digital content and digital services.
  2. The following free digital content and services are available, among others:
    a. allowing the Customer to browse content and the product range on the Website and in the Store, and to use the search function (digital service),
    b. enabling the Customer to place an Order in the Store without registration (digital service),
    c. the creation and maintenance of an Account in the Store (digital service).
  3. To subscribe to the Newsletter, the following steps must be taken:
    a. complete the Newsletter subscription form,
    b. give consent to the processing of personal data for the purpose of sending the Newsletter, which includes direct marketing of the Seller’s Products, content, and digital services,
    c. read and accept these Terms and Conditions and confirm the subscription by clicking the “→” button,
    d. then locate the email from the Seller sent to the address provided in the subscription form and click the confirmation link to complete the subscription process.
  4. The first Newsletter will be delivered immediately after the User completes the steps listed above. Subsequent Newsletters will be sent by the Seller occasionally.
  5. The Agreement for maintaining an Account in the Store and the Agreement for delivering the Newsletter are concluded for an indefinite period and may be terminated at any time with immediate effect.
The Account Agreement may be terminated by deleting the Account after logging in.
The Newsletter Agreement may be terminated by unsubscribing via the link provided in each Newsletter. Both Agreements may also be terminated by sending an appropriate request to the Seller via email or in writing to the address provided in § 3 of these Terms and Conditions

§ 6. Creating an Account in the Store

  1. Creating an Account in the Store is free of charge.
  2. To create an Account in the Store, the Customer must complete the Registration Form, log in via a Google account, or select the appropriate checkbox in the Order Form.
  3. Login to the Account is performed by entering the username and password established in the Registration Form or by logging in via a Google account.
  4. The Customer may, at any time and without providing a reason or incurring any charges, delete their Account by using the Account settings functionality or by sending an appropriate request to the Seller, in particular via email or in writing to the address provided in § 3 of these Terms and Conditions.

§ 7. Order Placement Rules

  1.  Orders in the Store may be placed 24 hours a day, every day of the year.
  2. Browsing the Store’s product range does not require creating an Account.
  3. Customers may place Orders for Products available in the Store:
    a. after creating an Account in accordance with the instructions set out in § 6 of these Terms and Conditions,
    b. or without creating an Account, by providing the personal and address details necessary to process the Order.
  4. To place an Order without registration, the Customer must:
    a. select the Product and click the “Add to basket” button,
    b. proceed to the basket and click “Proceed to checkout”,
    c. complete the Order Form by entering the recipient’s details and the delivery address,
    d. enter billing details if different from the recipient’s,
    e. select one of the available payment methods, accept these Terms and Conditions, and click “Buy and pay”,
    f. make the payment using the selected method within the specified time.
  5. To place an Order with registration (i.e. by creating an Account), the Customer must:
    a. select the Product and click the “Add to basket” button,
    b. proceed to the basket and click “Proceed to checkout”,
    c. when placing the first Order, complete the Order Form by entering the recipient’s details and delivery address and check the “Create an account?” box,
    d. for subsequent Orders, log in to the Store,
    e. enter billing details if different from the recipient’s,
    select one of the available payment methods, accept these Terms and Conditions, and click “Buy and pay”,
    f. make the payment using the selected method.
  6. Online payments are made directly through the Payment Operator’s website.
  7. After completing the payment, the Customer will be redirected back to the Website.
  8. Once the Customer confirms the Order by clicking the “Buy and pay” button, an Agreement is concluded between the Customer and the Seller.
  9. The Customer will receive confirmation of the Agreement at the email address provided in the Order, along with a link to these Terms and Conditions.
  10. The Seller accepts Orders only with delivery addresses within Poland.
Orders with delivery outside Poland will not be processed. If the Customer makes a payment for such an Order, the Seller will promptly inform them of the impossibility of fulfilling the Order and refund the amount paid.
  11. For Customers who are business entities, placing an Order and providing invoicing details shall constitute a declaration that the Customer is an active entrepreneur whose business activity has not been suspended, terminated, or otherwise discontinued.

§ 8. Prices, Delivery and Payment Methods

  1. The prices of the Products are specified in their respective descriptions available in the Store.
  2. All prices are expressed in Polish zloty (PLN) and are gross prices (including VAT).
  3. The price indicated next to the Product at the time the Order is placed by the Customer, in accordance with the procedure described in § 7 of the Terms and Conditions, shall be binding for the parties to the transaction.
  4. The Seller does not apply individual price adjustments based on automated decision-making.
  5. The total amount payable by the Customer consists of the Product price and the delivery cost, which the Customer is informed of on the Store’s website during the Order placement process, including at the moment of expressing the intention to conclude the Agreement.
  6. The Customer may choose from the following delivery or collection methods for the ordered Product:
    a. courier delivery,
    b. InPost parcel lockers (only if weather conditions allow for the transport and storage of the Product in accordance with the instructions on the packaging).
  7. Shipping is available only within the territory of Poland.
  8. Orders will be dispatched, if possible, within 72 hours from the moment the payment is credited, and no later than within 14 days, provided the Product is available in the Store. If the Product is found to be unavailable after the Order is placed or if weather conditions prevent the shipment of the Product in accordance with the packaging requirements, the Customer will be promptly informed via email, along with proposed solutions (e.g., refund of the paid amount, rescheduling of the delivery date).
  9. There are no delivery costs associated with the provision of the Newsletter or other free digital services.
  10. The Customer may pay for their Order using one of the following payment methods:
    bank transfer to the Seller’s account (within 3 business days from the date of the Order, under penalty of the Order being deemed cancelled),
    payment methods supported by the Payment Operator indicated on the Website.
  11. Detailed information on the available payment methods for individual Products is provided in the Order Form.
  12. By concluding the Agreement with the Seller, the Customer agrees to receive invoices and invoice corrections electronically, to the email address provided in the Order Form or in correspondence sent to the Seller.

§ 9. Complaints (Liability for Non-Conformity with the Contract)

  1. The Seller is obliged to deliver to the Consumer and to an Entrepreneur with consumer rights a Product, digital content or digital service that conforms to the Contract (so-called consumer warranty for conformity).
  2. If the Consumer or the Entrepreneur with consumer rights identifies a lack of conformity with the Contract, they should notify the Seller without undue delay, simultaneously specifying their claim related to the identified non-conformity (submission of a complaint).
  3. The Customer may submit a complaint in writing via email to: reklamacje@akkermansia.pl or by post to the following address:
Magazyn Sanprobi, ul. Piskorskiego 16, 70-809 Szczecin, Poland.
  4. The Customer may use the template provided in the annex to these Terms and Conditions for this purpose.
  5. The complaint should include the Customer’s identifying information, a description of the subject of the complaint, and the related demands. If the complaint lacks required information, the Seller will request the Customer to supplement the missing data within 14 days from receipt of the request, informing them that failure to do so within the specified time limit will result in the complaint being left unprocessed.
  6. The Seller will process the complaint within 14 days from the date of receiving a properly submitted complaint.
  7. If the Seller fails to respond within the above time limit, the complaint shall be deemed accepted.
  8. If the Customer is neither a Consumer nor an Entrepreneur with consumer rights, the Seller’s liability under statutory warranty for physical or legal defects of the item (under Article 558 § 1 of the Polish Civil Code) is excluded.
  9. In the event of a refund, the Seller shall make the repayment using the same payment method that was used in the original transaction, unless the Consumer or Entrepreneur with consumer rights has expressly agreed to a different solution that does not incur any costs for them.

§ 10. Right of Withdrawal from the Contract

  1. A Customer who is a Consumer or an Entrepreneur with consumer rights and who has concluded a Distance Contract with the Seller may withdraw from the Contract without providing any reason within 14 days. In the case of Products, the withdrawal period begins on the day the Product is delivered to the Consumer/Entrepreneur with consumer rights or to a third party indicated by them, other than the carrier.
  2. To meet the withdrawal deadline, it is sufficient for the Consumer or Entrepreneur with consumer rights to send a statement of withdrawal before the expiry of the 14-day period.
  3. The right to withdraw from a Distance Contract does not apply to the Consumer or Entrepreneur with consumer rights in relation to:
    a. contracts for the provision of services for which the Consumer or Entrepreneur with consumer rights is required to pay, if the Seller has fully performed the service with the prior express consent of the Consumer or Entrepreneur with consumer rights, who was informed before the performance that they would lose the right to withdraw from the contract once the service was fully performed, and who acknowledged this;
    b. contracts for the supply of non-prefabricated goods, made to the specifications of the Consumer or Entrepreneur with consumer rights or clearly personalized;
    c. contracts for the supply of goods that are liable to deteriorate or expire rapidly;
    d. contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery;
    e. contracts for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
    f. contracts for the supply of sealed audio or video recordings or computer software, if the seal has been broken after delivery;
    g. contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription agreements;
    h. contracts concluded at a public auction;
    i. contracts for the supply of digital content (Digital Products) for which the Consumer or Entrepreneur with consumer rights is required to pay, if the Seller has begun the performance with the prior express consent of the Consumer or Entrepreneur with consumer rights, who was informed that they would lose the right to withdraw once the digital content is supplied, acknowledged this, and received confirmation of the contract and consent on a durable medium.
  4. To exercise the right of withdrawal from a Contract not excluded under the previous section, the Consumer or Entrepreneur with consumer rights should notify the Seller of their decision to withdraw from the Contract by submitting a written statement via email to: zwroty@akkermansia.pl, or by post to:
Magazyn Sanprobi, ul. Piskorskiego 16, 70-809 Szczecin, Poland.
  5. The Consumer or Entrepreneur with consumer rights may use the template form provided in the annex to these Terms and Conditions.
  6. In the event of withdrawal, the Consumer or Entrepreneur with consumer rights must return the Product without undue delay, and in any case no later than 14 days from the date of withdrawal. The return should be sent to the address indicated above. The Seller shall reimburse all received payments, subject to section 7 below, within 14 days of being informed of the withdrawal. The refund will be made using the same payment method used for the original transaction, unless the Consumer or Entrepreneur with consumer rights has expressly agreed to another method that does not involve any costs for them.
  7. The Seller may withhold the refund until it has received the returned Product or proof of its return, whichever comes first.
  8. The Consumer or Entrepreneur with consumer rights shall bear all direct costs of returning the Product, including packaging and postage costs.
  9. The Product must be returned in accordance with the Seller’s instructions, taking into account the nature of the Product. For food products (including dietary supplements), appropriate shipping conditions must be ensured to prevent loss of product quality. The Seller will inform the Consumer or Entrepreneur with consumer rights how to return the Product while minimizing return costs, which should not exceed the cost of standard shipping under applicable regulations.
  10. Returned Products will not be accepted if they show any signs of packaging being opened, usage, damage, contamination, or similar.
  11. The Consumer or Entrepreneur with consumer rights is liable for any diminished value of the Product resulting from its use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
  12. In the event of withdrawal from a contract for the supply of digital content or digital services, the Consumer or Entrepreneur with consumer rights must cease using the content or service and must not make it available to third parties

§ 11. Procedure in Case of Non-Collection of the Shipment by the Customer

  1. In the event that the shipment is not collected by the Customer after it has been dispatched, and consequently returned to the Seller, the Customer shall bear the costs of both the original delivery and the return of the shipment. The Seller is entitled to deduct these costs from the amount paid by the Customer if the sales contract is terminated or otherwise concluded, including through withdrawal from the contract, and the Seller is obliged to refund the purchase price (subject to the aforementioned deductions).
    The Seller may agree to re-send the uncollected shipment to the Customer, provided that:
    (i) the Customer first covers the costs of the initial return of the shipment; and
    (ii) the Customer pays the cost of the re-delivery.

§ 12. Out-of-Court Methods of Resolving Consumer Disputes

  1. The Seller agrees to submit any disputes arising in connection with Distance Contracts to mediation proceedings. The specific terms of such proceedings shall be determined by the parties to the dispute.
  2. If mediation efforts prove unsuccessful or the parties do not agree to mediation, and the Customer is not a Consumer or an Entrepreneur with consumer rights, the court having jurisdiction over disputes arising from such a Contract shall be the court competent for the registered office of the Seller.
  3. A Consumer or Entrepreneur with consumer rights has the possibility to make use of out-of-court methods for handling complaints and pursuing claims. In particular, a Consumer or Entrepreneur with consumer rights may:
    a. apply to a permanent consumer arbitration court for resolution of a dispute arising from the concluded Contract;
    b. request the Provincial Inspector of the Trade Inspection to initiate mediation proceedings for the amicable settlement of a dispute;
    c. seek assistance from a district (municipal) consumer ombudsman or a consumer protection organization whose statutory objectives include consumer advocacy.
  4. A Consumer or Entrepreneur with consumer rights may also submit a complaint via the EU’s online dispute resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/.
  5. More detailed information about out-of-court complaint handling and redress procedures can be found on the website of the Polish Office of Competition and Consumer Protection: http://www.uokik.gov.pl.

§ 13. Copyright

  1. The digital content available on the Website, as well as materials included in the Products and digital services, constitute works protected by copyright law. These rights are held by the Seller or by third parties cooperating with the Seller who have granted the Seller appropriate licenses.
  2. The Customer may use the aforementioned content within the scope of permitted private use. This means that the Customer and users of the Website may use such content exclusively for their own purposes, including for their own business activity, provided that the purchaser is not entitled to share such content with third parties as their own product or service (whether for payment or free of charge).
  3. Any Customer interested in broader use of the aforementioned content should contact the Seller to enter into individual negotiations.
  4. Unauthorized distribution of such content may result in both civil and criminal liability.

§ 14. Personal Data and Cookies

  1. The rules for the processing of personal data and the use of cookies are described in the Privacy and Cookie Policy, available at: www.akkermansia/polityka-prywatnosci/.

§ 15. Final Provisions

  1. Contracts concluded by the Seller are executed in the Polish language.
  2. The Seller reserves the right to amend the Terms and Conditions for valid reasons, including: changes in applicable laws, changes in payment or delivery methods, to the extent that such changes affect the implementation of these Terms and Conditions. Amendments become effective upon publication of the updated Terms and Conditions. Any amendments do not affect Contracts concluded prior to the effective date of the amended Terms and Conditions.
  3. In matters not regulated herein, the generally applicable provisions of Polish law shall apply, in particular: the Consumer Rights Act, the Civil Code, the Act on Entrepreneurs’ Law, the Act on the Provision of Electronic Services, the General Data Protection Regulation (GDPR), and the Personal Data Protection Act.
  4. These Terms and Conditions apply to Contracts concluded as of May 9, 2024.

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